POLICIES AND GUIDELINES
Locked Gates: Please make sure your gate remains unlocked for the full day of your regularly scheduled service. If you prefer not to unlock your gate, we recommend that you use combo locks and provide us with the password or combination. Sorry, we may not be able to come back or issue any credit for not mowing inside a locked gate area.
Pets: We appreciate your letting us know if you have any pets that are kept outside so that we will be aware of them. We will make every effort not to let your pet through the gate, but we cannot guarantee your pet will not escape from your yard. If possible, please leave your pet inside on your scheduled service day. Please pick up pet droppings, toys, large bones/rocks, etc. the day before we mow. If hit by a lawn mower, objects like these in your yard are hazardous to people, pets and property.
Organic Fertilization & Weed Control Services: Main Street provides both organic fertilization and weed control applications as part of our organic lawn maintenance program. We use only organic products in our applications. These applications are designed to treat and prevent broadleaf weeds. We use high-quality organic products which serve as general all-purpose organic treatments. We make no guarantees.
Property Damage: Main Street is not responsible for damaged sprinkler heads or valve covers that are improperly installed above the soil level. If, however, we damage a sprinkler head or valve cover that is properly installed, please notify us within 7 days, and Main Street will repair or replace the part at NO cost to the Customer.
Service Changes/Skips: You will be assigned a service window. We cannot guarantee an exact time we will be there to complete your lawn service. If for any reason, you need to re-schedule, cancel or skip a service, please contact us at least 24 hours in advance by phone, or e-mail us at: firstname.lastname@example.org. We will make every effort to make the change if you contact us within 24 hours. After a skip, your service will be picked back up on your next scheduled service day. Sorry, we are unable to issue any credit for service changes/skips.
Service Issues: We strive for your complete satisfaction with every service we provide. If, however, there is a service issue, we will make every effort to correct it. If you will notify us within 48 hours of the service, we can address it promptly before your next scheduled service. Any notification of a service issue after 48 hours will be addressed at your next scheduled service date.
Billing/Payment: All customers must keep a current debit/credit card on file with us to receive service. Customers may participate in either our Pay as You Go program or Annualized Billing. Pay as You Go customers will be billed for each service as it is completed the debit/credit card on file. Annualized Billing customers will receive their monthly invoice via email 2 weeks prior to the due date. We allow a 3 day grace period for any unpaid invoices. After the grace period, we will add a $10 late fee to the invoice and attempt to run the balance using the debit/credit card on file. Customers are responsible for keeping the card on file current. Any invalid or declined payments need to be corrected within 48 hours of notification from us. After 48 hours, a $10 late fee will be added to the invoice. Prior to the invoice due date, we accept payments made by cash, check, electronic check, debit/credit card.
Contacting Us: Main Street is available by phone or email Monday – Saturday from 8am to 6pm. You can call us at 214-494-1727 or email us at email@example.com.
TERMINATION: We provide only NO CONTRACT services. Either party may change or terminate these services at any time without obligation. If you are part of the Annualized Billing program and your service is changed or terminated prior to the completion of your annualized billing cycle (12 months), we will calculate the total amount you would have paid for all services completed within the current annualized billing cycle. You will only be responsible to pay for these services. We will invoice you or process your card on file for any amount owed. If you have a credit, we will send you a refund check in the mail.