POLICIES AND GUIDELINES

Inclement Weather: If inclement weather prevents us from servicing your property on the scheduled service day, we will return the following day, weather conditions permitting. If the soil is saturated or has standing water, we may not be able to service your property until dry in order to prevent damage to the lawn.

Locked Gates: Please make sure your gate remains unlocked for the full day of your scheduled service. If you prefer not to unlock your gate, we recommend that you use combo locks and provide us with the password or combination.

Pets: We appreciate your letting us know if you have any pets that are kept outside so that we will be aware of them. We will make every effort not to let your pet through the gate, but we cannot guarantee your pet will not escape from your yard. If possible, please leave your pet inside on your scheduled service day. Please pick up pet droppings, toys, large bones/rocks, etc. the day before.

Plant Warranty: We offer a 1-month plant warranty on trees, shrubs, perennials and sod that we provide and install. We do not warranty annuals or customer provided plants, sod or transplants. This warranty will cover a 1-time cost to remove and replace the dead plant due to a defect in workmanship. This warranty does not cover plants that have died due to over or under watering, unknown soil deficiencies (unless we have performed a soil test), insect infestation, accidents, flooding, acts of nature, modifications or vandalism. This warranty does not cover on-site plant inspections or on-going plant maintenance.

Stonework Warranty: We offer a 6-month stonework warranty on workmanship. This warranty will cover the cost to repair or replace the stone and/or mortar due to a defect in workmanship. This warranty does not cover cosmetic hairline mortar cracks, stone and/or mortar cracks due to soil swelling or elevation shifting, accidents, flooding, acts of nature, modifications or vandalism.

Irrigation Warranty : We offer a 1-month irrigation warranty on all parts and systems that we provide and install. This warranty will cover the cost to remove, replace or repair irrigation systems and parts due to a defect in workmanship. This warranty does not cover repairs needed due to accidents, acts of nature, modifications or vandalism. This warranty does not cover on-site irrigation inspections, on-going irrigation systems maintenance or on-site irrigation systems training.

Billing/Payment: All customers must keep a current debit/credit card on file with us to receive service. Payment is due at the time of service completion and customers can pay by cash, check or billed using the debit/credit card on file. Customers are responsible for keeping the card on file current. Any invalid or declined payments need to be corrected within 24 hours of notification from us. After 24 hours, a $10 per day late fee will be added to the invoice. We accept payments made by cash, check, electronic check, debit/credit card.

Contacting Us: We are available by phone or email Monday – Saturday from 8am to 6pm.