POLICIES AND GUIDELINES
Locked Gates: Please make sure your gate remains unlocked for the full day of your scheduled service. If you prefer not to unlock your gate, we recommend that you use combo locks and provide us with the password or combination. Sorry, we may not be able to come back or issue any credit for not servicing the lawn inside a locked gate area.
Pets: We appreciate your letting us know if you have any pets that are kept outside so that we will be aware of them. We will make every effort not to let your pet through the gate, but we cannot guarantee your pet will not escape from your yard. If possible, please leave your pet inside on your scheduled service day. Please pick up pet droppings, toys, large bones/rocks, etc. the day before.
Organic Fertilization & Weed Control Services: We provide both organic fertilization and weed control applications as part of our organic lawn maintenance program. We use only organic products in our applications. These applications are designed to treat and prevent broadleaf weeds. We use high-quality organic products which serve as general all-purpose organic treatments. We make no guarantees.
Service Changes/Skips: We cannot guarantee an exact time we will be there to complete your lawn service. If for any reason, you need to re-schedule, cancel or skip a service, please contact us at least 24 hours in advance and we will make every effort to make the change.
Service Issues: We strive for your complete satisfaction with every service we provide. If, however, there is a service issue, we will make every effort to correct it. If you will notify us within 48 hours of the service, we can address it promptly before your next scheduled service. Any notification of a service issue after 48 hours will be addressed at your next scheduled service date.
Billing/Payment: All customers must keep a current debit/credit card on file with us to receive service. Customers are billed for each service as it is completed using the debit/credit card on file. Customers are responsible for keeping the card on file current. Any invalid or declined payments need to be corrected within 48 hours of notification from us. After 48 hours, a $10 late fee will be added to the invoice. Prior to the invoice due date, we accept payments made by cash, check, electronic check, debit/credit card.
Contacting Us: We are available by phone or email Monday – Saturday from 8am to 6pm.
TERMINATION: We provide only NO CONTRACT services. Either party may change or terminate these services at any time without obligation.